FREE SHIPPING IN CANADA ON ALL ORDERS OVER $150

Shipping Rates, Exchange & Return Policy

Canadian Shipping Rates

Shipping is the hardest part of a Canadian small e-commerce store to manage. With recent postal and courier increases, we have had to move to automated prices from shipping companies. The price you pay for shipping is the rate we are being charged, by the shipping company, for your area. 90% of the orders we pay more for shipping then you the customer will pay, as the rate is based on a default average box size. If the price to ship is less then what you paid, we will refund the difference back to your account. 

Please keep in mind, the shipping price does not include the cost of shipping boxes, tape, tissue, shipping labels and labor. Your shipping charge is what the carrier is charging us or even more, to ship your order.  If the shipping charge to ship your order is less then what you paid, we will refund the difference back to your account.  

FREE shipping for all orders over $150.00 before tax in Canada*. 

Important Update: U.S. Shipping & Duties

As of August 29, 2025, the U.S. has ended the de minimis exemption. Previously, orders valued at $800 USD or less could enter the United States duty-free. This is no longer the case.

What this means for our U.S. customers:

  • All orders shipped to the U.S. are now subject to duties and taxes, regardless of order value.

  • Customers are responsible for paying any duties, taxes, or customs fees imposed by U.S. Customs and Border Protection. These fees are not included in your order total or our shipping charges.

  • Duties and taxes are collected by the carrier or at delivery, and the amount depends on the value and type of items in your order.

We recommend that all U.S. customers check with their local customs office for guidance on potential fees before placing an order.

Our goal is always to ship your orders safely and efficiently, and we want you to be fully informed about all potential charges.

Thank you for your understanding and continued support!

Curb Side Pickup

You can skip the shipping fees with FREE Curb Side Pick Up at 35 Casewood Drive, Hanwell, NB, E3C 2L6. After placing your order and selecting Curb Side Pick Up at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.

When you receive your email that your order is ready for pick up, please email us back what day and time you would like to pick your order up. You can take a chance to come and pick up your order without notifying us of a date and time, but we may be out running an errand.

We are not open on holidays and we will reply back to your pick up request if the pick up time does not work. (ex. Out of the office for an appointment).

Please keep in mind, we are able to offer Curb Side Pick Up as those that help us with the Curb Side Pick Up, work for our other company, that is why we do not have instore pick up.

Currently, the winter hours are:

Monday & Tuesday 9:30 am - 4:30 pm 

Wednesday 1:00 pm - 4:30 pm

Thursday & Friday 9:30 am - 4:30 pm

PLEASE NOTE: We will only hold orders for 30 days for Curb Side Pick Up. Orders not picked up will be donated.

Please call (506) 450-9016 when you arrive at 35 Casewood Drive, Hanwell, NB and have your order confirmation email with you when you come.

Please add sales@fancythat.shop to your contacts so our emails don't go to your junk mail. 

Did you receive an order confirmation letter?

When your order is successful in going through, you will receive a confirmation letter from Fancy That! in your inbox.  Please make sure to check your junk mail and spam mail .

If you do not receive a confirmation email with order number, then your order did not process.  The email is sent out immediately after the funds are processed. If you do not receive that email, your order did not process. We have seen some payment providers process an order, place the funds on hold and then 1-2 business days, return the funds to the client.  This is a security issue with your payment provider. 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at sales@fancythat.shop with your name and order number, and we will look into it for you.

 

Returns and Exchanges

  • 30 day return, from the date of purchase, for exchange or refund on all regular priced items.*.
  • Items sold at 40% or higher discount, are FINAL SALE.
  • We will happily complete a return or exchange of your item that is unused, not worn and in the same condition that you received it. It must be in the original packaging. 
  • Shipping on all returns are at the customer's expense. Shipping costs are non-refundable. 
  • If you are wanting to do curbside return, please email us at sales@fancythat.shop or text (506) 476-6290 and we will give you a time for drop off.
  • To return your product via mail, you should mail your product to: 35 Casewood Drive, Hanwell, New Brunswick CA E3C2L6. We recommend mailing it with a tracking number. We don’t guarantee that we will receive your returned item.
  • To complete your return, we require a proof of purchase.

*NOTE: If the items are sold at a Blowout Sale or are noted as a clear out, all sales are final.

Manufacturing Defect Warranty

  • At "Fancy That! Jewellery and Accessories" we stand behind our products and strive to bring our customers quality products. We offer product replacement for any merchandise that is defective through the manufacturing process.
  • We offer a manufacturing defect warranty for 30 days from the date of purchase.
  • Misuse of a product or improper care such as over saturation of waterproofing product or removing boots with pressure to the heel with other foot, will cause defects that will not be covered by this warranty and we reserve the right to refuse an exchange if items have any signs of wear, alteration, misuse or damage.
  • To complete your return, we require a proof of purchase.
  • To return your product, you should mail your product to:
  • 35 Casewood Drive, Hanwell, New Brunswick CA E3C 2L6.  Please send an email to let us know it is being sent back.